Doosan Industrial Vehicle (DIV) qualified service engineers conduct delivery inspections and regular inspections, and handle customer complaints.
To further improve its service quality, Doosan Industrial Vehicle sends its service engineers on training courses, issues them with a technical service bulletin, and provides them with special equipment and devices. DIV’s A/S activities are based on a mobile system designed to guarantee the fastest services. DIV is gaining its customers’ confidence with high product quality and superior after-sales service.
Using a unique mobile A/S system, field engineers can make inquiries and acquire essential information in the field to respond immediately to customer complaints. Comprehensive technical information in the system can be remotely accessed to be used to offer better services.
Doosan Industrial Vehicle operates a nationwide service network comprising 33 free-of-charge service dealers, 42 authorized maintenance centers, and 36 spare parts distributors.
– Helpdesk for dealer service: 1688-6262
| Dealers (33) | General dealer (27) | Gyeongin (10), Gangwon (1), Chungcheong (3), Honam (3), Yeongnam (9), Jeju (1) |
|---|---|---|
| Electric forklift dealer (6) | Gyeongin(1), Chungcheong (1), Honam (1), Yeongnam (3) | |
| Authorized Maintenance Centers (42) | Dealer workshop (13) Authorized workshop (29) |
Gyeongin (18), Chungcheong (7), Honam (2), Yeongnam (15) |
| Spare Parts Dealers (36) | Spare parts dealer (4) Spare parts distributor (32) |
Gyeongin (15), Gangwon (1),Chungcheong (1), Honam (6),Yeongnam (12), Jeju (1) |
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DSIV develops advanced products and provides an excellent after-sales service as part of its strategy for ensuring ‘Doosan Forklift’ is recognized as the world’s leading forklift brand.
DIV is promoting shared growth under the banner of “establishing a 'virtuous cycle partnership' to share growth with suppliers” to strengthen its global competitiveness.
The Doosan Way - the exclusive belief and philosophy for creating a globally proud Doosan.