Doosan Industrial Vehicle (DIV) makes it a top priority to deliver satisfactory services to its customers and to be the best business partner to its agents and dealers.
DIV Parts Distribution Center provides only genuine parts for customer services, and are equipped with facilities and organizations to manage parts in their respective regions in order to provide best services to customers.
On-time delivery of parts to dealers and the high availability – DIV’s top priority is customer satisfaction.
DIV Parts Distribution Center maintain appropriate stocks of genuine parts to proactively respond to customer demand, and aim to maintain the best availability for customers. In order to create an environment in which dealers can proactively respond to customer needs, DIV provides them with Recommended Spare Parts List (RSP), as well as Initial Stock Parts List (ISP List) after selling new models, based on the accumulated sales of vehicles.
All of DIV dealers place orders for parts via Doobiz (DIV’s web ordering system). Where the Internet connection is unavailable, dealers request orders via e-mail or fax. Using the Doobiz website, DIV’s dealers can not only place orders and check prices and stock information in real time, but they can also check the order handling process and backorder information.
DIV promptly assesses parts claims received by dealers and, depending on the assessment results, offers free replacement and parts return services.
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The Doosan Way - the exclusive belief and philosophy for creating a globally proud Doosan.