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Parts and Services

Doosan Corporation Industrial Vehicle (DIV) makes it a top priority to deliver high quality services to the customers and to be the best business partner to dealers and agents.

Genuine parts production site

Doosan Corporation Industrial Vehicle (DIV) makes it a top priority to deliver satisfactory services to its customers and to be the best business partner to its agents and dealers.

DIV Parts Distribution Center provides only genuine parts for customer services, and are equipped with facilities and organizations to manage parts in their respective regions in order to provide best services to customers.

On-time delivery of parts to dealers and the high availability – DIV’s top priority is customer satisfaction.

DIV Parts Distribution Center maintain appropriate stocks of genuine parts to proactively respond to customer demand, and aim to maintain the best availability for customers. In order to create an environment in which dealers can proactively respond to customer needs, DIV provides them with Recommended Spare Parts List (RSP), as well as Initial Stock Parts List (ISP List) after selling new models, based on the accumulated sales of vehicles.

All of DIV dealers place orders for parts via Doobiz (DIV’s web ordering system). Where the Internet connection is unavailable, dealers request orders via e-mail or fax. Using the Doobiz website, DIV’s dealers can not only place orders and check prices and stock information in real time, but they can also check the order handling process and backorder information.

DIV promptly assesses parts claims received by dealers and, depending on the assessment results, offers free replacement and parts return services.

Click the following links to see more related topics.

Global Performance

Global Performance

DSIV develops advanced products and provides an excellent after-sales service as part of its strategy for ensuring ‘Doosan Forklift’ is recognized as the world’s leading forklift brand.

Shared Growth

Shared Growth

DIV is promoting shared growth under the banner of “establishing a 'virtuous cycle partnership' to share growth with suppliers” to strengthen its global competitiveness.

Our Belief

Our Belief

The Doosan Way - the exclusive belief and philosophy for creating a globally proud Doosan.

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