Anti-corruption and ethics education
To enhance an ethical business mindset among its employees, Doosan Corporation conducts ethical business education each year and collects sworn statements from all of its employees requiring them to observe the Code of Conduct. In addition to ethical business education programs including online and offline trainings and workshops, in 2018, Doosan provided online education for office workers and off-line education for technical workers at overseas subsidiaries in seven different languages: English, Chinese, French, Vietnamese, German, Czech, and Korean. In 2019, we plan to expand education on Code of Conduct all year long through general meetings and discussions for suppliers, and additionally conduct face-to-face education not only for employees of newly established subsidiaries and new employees, but also for those who have not completed online and offline trainings. In addition, we will consolidate the foundations for ethical management and compliance through special education by key work function (purchase, financing, etc.).
Anti-corruption for Suppliers and Employees
Doosan conducted an anonymous questionnaire survey on 359 of its suppliers to prevent corruption or malpractice by analyzing the status of the ethical business practices of their employees. In addition, we assessed the level of ethical business performance and anti-corruption behaviors of all our employees and shared improvements with relevant departments to reflect establishment of the anti-corruption evaluation and management system. Further, we carried out activities for improving leaders’ awareness (spreading cases of social issues, etc.), delivery of ethic letters (special days such as holidays), opening of supplier communication channel (hotline), to ensure that our ethical business policies are reflected throughout the value chain.
Doosan has set up an internal confidential reporting system to establish transparent and fair implementation of ethical management. By keeping the details of such reports confidential, Doosan protects informants and ensures that they do not suffer any disadvantages. Major issues are investigated and reported to the CEO and the Audit Committee. Doosan Corporation operates a cyber whistleblowing center at its website, where anyone can file a report either anonymously or under their real name. In 2018, it received 13 tip-offs concerning violations of Doosan’s anti-corruption policies or Code of Conduct. Based on these reports, Doosan improved the internal business processes, conducted preventive education, and took disciplinary action against those concerned.
Help Desk Operation
Our Help Desk section of the corporate website serves as a channel for anyone to consult and receive guidance on questions or inquiries in relation to our ethical management policy, details of the Code of Conduct and other reports or complaints. This allows external stakeholders as well as our employees to enhance their understanding on our ethical management principles and operational guidelines.
White Paper Policy
Our White Paper Policy aims to prevent the recurrence of major issues that arise from internal audits and improve relevant operations by documenting and sharing related details. In 2015, a total of 42 cases were registered on the White Paper to help our employees understand the reasons behind such issues and become aware that these issues should not reoccur. We aim to increase the number of White Paper registrations in order to promote the intent of registering on and sharing through the White Paper across the board in the future.